Terms and Conditions
ALL ORDERS ARE PROCESSED MONDAY-FRIDAY BETWEEN THE HOURS OF 8AM-5PM CST.
Acceptance of Terms of Usage
Sycamore Printing reserves the right to make changes to this Site and to these Terms of Usage at any time without prior notice. You should review these Terms of Usage each time you access this Site.
You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.
All the terms and conditions and/or any transactions occuring online at www.sycamoreprinting.com or by phone are subject to the laws of the State of iowa. Sycamore Printing is not responsible for the delay and/or damages resulting from Machinery Breakdown, Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. The tools available on www.sycamoreprinting.com to create documents ARE the property of Sycamore Printing and its affiliated companies. The Buyer’s order shall be deemed an acceptance of the Seller's terms. The Terms and conditions shall in all respects be governed by the STATE OF IOWA law.
All orders are subject to acceptance by Sycamore Printing. We reserve the right to reject any order at any time without recourse. We also reserve the right to change the price at any time even after we receive the order.
Sycamore Printing Return Policy
Thank you for shopping with Sycamore Printing! Our goal is to provide you with a positive buying experience. We hope this information helps you to be more confident with your purchasing decisions. If, at any time, you have questions about our return policy, please don’t hesitate to contact us.
General Information Regarding Returns.
Once you have received your product, please open it immediately and inspect it for any errors. Please note that once you have placed and paid for a custom product order that orders cannot be returned due to the nature of customization. If you suspect there is damage to your product that is likely due to shipping or for any other unknown reason, or if there is an error with your product, please contact us right away at 563-264-6501. We will not replace an order if it is determined by us that the order was misused or mishandled by the buyer or part of the order was used by the buyer and part of the order is being returned. Any claims for defects, damages, or shortages must be made in writing (via email or a written letter) within two (2) business days after receipt of the merchandise.
There are errors on the product(s) I ordered.
If you notice that there are errors on the product you received, please first reference any “proof” emails sent to you to ensure the proof that was sent to you does not exactly match the product you received. If you did not receive a proof email, please reference your Account on our website and review your order(s) to ensure that what you ordered does not match exactly with the product you received. It is important to note that due to varying technical aspects of screen monitors and how web browsers display color, there may be a slight variation in colors of your product and we are not responsible for those variations as they are out of our control. In either instance, if the product matches the proof that was sent to you or the product in your account, then you are responsible for any fees incurred through changes that need to be made to correct the order and ship it and no refunds can be offered. If the product you received does not match your proof or the order in your account, please call us immediately to make arrangements to correct your order or for a refund.
If you still have questions after reading our Return Policy, please feel free to contact us.
If the Buyer's credit card is declined, Sycamore Printing will not process the Buyer’s order. If the order is shipped and should the Buyer's account become delinquent, Buyer agrees to pay a monthly finance charge of 2% (annual percentage rate of 24%) on the unpaid balance. If an account goes beyond the payment term's due date, unless specific arrangements are made, future purchases will require advance payment. In the event that Sycamore Printing must commence legal action to enforce any terms of this agreement, the Buyer agrees to pay reasonable legal fees and costs.
Sycamore Printing neither makes any explicit warranty nor implies or accepts any responsibility other than possible replacement of the products that Buyer is buying. Sycamore Printing may, but does not guarantee, the replacement of the defective product, or credit the amount of the purchase price.
Shipping terms are F.O.B. Muscatine, Iowa. Sycamore Printing will arrange for shipping with the carrier on behalf of the buyer. The Buyer will be fully responsible for the shipping and handling cost. Sycamore Printing will not be responsible for the delay in delivery, or loss or damage of the order while the order is with the shipping carrier.
Limitation of Liability:
Sycamore Printing and its affiliated companies will not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybody’s performance or nonperformance of our obligations. Sycamore Printing and its affiliated companies shall not be liable to anyone for any kind of financial losses, cost, expenses, damages and/or other economic damages. The Buyer agrees that the Buyer will not hold Sycamore Printing and its affiliated companies responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against Sycamore Printing and its affiliated companies on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person's right to privacy or other personal rights.
Cancellations and Refunds:
Sycamore Printing and its affiliated companies will not refund any money for the orders that were shipped or were cancelled after the order was being processed.